This policy explains how Parramatta Dentistry | Cosmetique Dental collects, uses, stores and shares personal information, including health information, in connection with dental care and our website. It also explains how to request access or correction and how to raise a privacy concern.
When you register as a patient, our clinicians and staff use information needed to provide and manage your dental care. Access is limited to people who need it for their work. We generally seek additional consent for other uses unless an exception permitted by law applies.
We collect information to assess and manage your oral health, provide treatment, communicate with you and arrange payments or claims. Related uses may include practice administration, audits, accreditation and staff training.
This may include your name, date of birth, contact and family details; dental history, treatment records and images; relevant medical history, medicines and allergies; private health insurance details; Medicare or other funding details where relevant; accident or compensation information; and relevant healthcare identifiers.
You may make an enquiry anonymously or use a pseudonym where practical and permitted by law. We may need to confirm your identity to provide care, manage records or process a claim.
We collect information through patient forms, appointments, phone calls, email, SMS, online bookings, website enquiries and other communications. Where appropriate, information may also come from a guardian or responsible person, another healthcare provider, diagnostic service, health fund or relevant government agency.
Information may be shared with healthcare providers involved in your care and with service providers supporting our practice, including information technology providers. We may also disclose information where required or authorised by law.
Permitted circumstances may include responding to a court order, addressing a serious threat to health or safety, locating a missing person, establishing or defending a legal claim, confidential dispute resolution, or meeting a statutory reporting obligation.
Outside dental care and the purposes described in this policy, we do not share personal information without consent unless the law permits or requires it. We do not send personal information outside Australia without consent except in circumstances permitted by law.
We do not use your personal information to market our goods or services directly to you without express consent. If you consent, you can opt out at any time by contacting the practice in writing.
Records may be held on paper or electronically and may include X-rays, scans, photographs, videos and audio recordings. We take reasonable steps to protect the information we hold and limit access to authorised people who need it.
You can ask to access or correct your personal information. Please send written requests to info@cosmetiquedental.com.au. Our practice will respond to your request within seven business days.
We take reasonable steps to keep your information accurate and current. Please tell us if your contact details, medical history or other relevant information changes.
Send your privacy concern to our management team at info@cosmetiquedental.com.au. Include your contact details and a description of the issue so we can investigate and respond.
You may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992. The OAIC generally expects you to complain to the organisation first and allow 30 days for a response. Complaints about health information handled by a NSW private health service provider may also be directed to the Information and Privacy Commission NSW at www.ipc.nsw.gov.au.
When you submit an enquiry or booking request, we use the details you provide to respond and arrange the requested service. Our website and communication service providers may process information for these purposes.
Our website uses Google and other advertising service providers. These services may collect information about visits and interactions to display relevant advertising. Contact us if you would like information about these practices or your choices.
We review this policy annually. Contact our team if you would like a current copy or have questions about how it applies to you.
Questions about this policy? Contact our management team at info@cosmetiquedental.com.au.
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